Terms, Privacy, Refunds and SLA

Terms of Service

These terms apply when you buy or use any Dataklo service.

Billing. Services are billed monthly in advance, in the currency chosen at sign-up. Auto-renew can be switched on or off in the client area.
Prices. Prices change only at renewal, never during a paid term, and we email you before your renewal date.
Verification. Indian rules require us to verify customers who buy servers, VPS or IP addresses. We keep KYC records for five years, as CERT-In requires.
Non-payment. If an invoice stays unpaid after the due date and our reminders, the service may be suspended, and later cancelled.
Your data. You own your data. We do not access it except to provide support you request or when the law requires.
Liability. Our total liability for any claim is limited to the fees you paid for the affected service in that month.
Law. These terms are governed by the laws of India, with courts in Hyderabad.

We follow the Digital Personal Data Protection Act, 2023.

What we collect: account details, KYC documents, billing records, support conversations and technical logs.
Why: to provide and bill services, verify customers, keep systems secure and meet legal duties.
How long: KYC records for five years and system logs for 180 days, as CERT-In requires; other data while your account is active and as tax law requires after.
Who sees it: our team, payment processors, the data-centre partners that run your service, and authorities when the law requires. We never sell personal data.
Your rights: you can ask to see, correct or erase your personal data, and raise a complaint, through the contact page.
Cookies: the site stores your currency and GST choice in your browser, and uses analytics only with your consent.

If we cannot deliver a service you paid for, you get a full refund. Ask within 10 days of payment.
Services that have been delivered are not refundable.
Software licences (cPanel, Plesk, Windows, Tally and others) are not refundable once issued.
You can cancel any service before its renewal date and you will not be billed again.
Refunds go back to the original payment method.

You may not use Dataklo services for:

Spam, purchased or scraped email lists, or mail to people who did not opt in.
Malware, phishing, fraud, or attacks on other networks, including DDoS and port scanning.
Open proxies or relays used to hide abusive traffic.
Content that infringes copyright or breaks Indian law, or the law where the server is located.
Real-money gaming offered to players in India.

We act on every abuse report and may suspend a service that harms other customers or our network.

Network availability: 99.9% each calendar month for the network in every Dataklo location.
Planned maintenance is announced in advance on the status page and does not count as downtime.
Hardware: failed parts in dedicated servers are replaced at our cost.
Support: 24×7 through the client area, phone and WhatsApp.
If we miss the target, contact support within 30 days. Any service credit agreed in your order is applied to your next invoice.

Dataklo, 8-1-284/OU/320, OU Colony, Shaikpet, Manikonda, Hyderabad 500089. Questions: +91 86390 84291.